Communication with the Board

The shareholders of First Citizens BancShares, Inc. (the "Corporation") are encouraged to communicate with the Board of Directors, or with individual directors, regarding their concerns, complaints and other matters pertinent to the Corporation's business. Shareholders should send their communications in writing as follows:

By mail:

First Citizens BancShares, Inc.
Attention: Corporate Secretary
Post Office Box 27131
(Mail Code FCC22)
Raleigh, NC 27611 

By email:

contact us by email

Each communication should indicate whether it's intended for the Board as a whole, for the chairman of a committee of the Board, or for one or more individual members of the Board. Except as described below, all written communications received from shareholders will be reviewed by the Corporation's Corporate Secretary and forwarded to the directors for whom they appear to be intended. In their review of communications received, the Corporation's Corporate Secretary may cull communications that they consider unrelated to a director's duties and responsibilities as Board member, including, without limitation, "junk" mail, spam, solicitation materials, product related communications, routine complaints from customers of the Corporation's subsidiaries and materials not relevant to the business affairs of the Corporation or its subsidiaries.

Director Attendance at Annual Meetings

Attendance by directors at annual meetings of the shareholders of First Citizens BancShares, Inc. benefits the Corporation by giving directors an opportunity to meet, talk with and hear the concerns of shareholders who attend those meetings, and by giving those shareholders access to the Corporation's directors that they may not have at any other time during the year. The Board recognizes that outside directors have their own business interests and aren't employees of the Corporation, and that it isn't always possible for directors of the Corporation to attend annual meetings. However, it's the policy of the Board of Directors that directors are strongly encouraged to attend each annual meeting of the Corporation's shareholders.